Overview
Sleep Number wanted us to help them redesign and rebuild their SleepIQ app, which collects and displays sleep data from their connected bed hardware. They wanted to improve the user experience and performance of their existing app, as well as integrate a family experience to accommodate their upcoming children’s connected beds.
Once I joined the project, I owned the interaction design for the eight month delivery phase. Using extensive user research data and rough conceptual wireframes that had been done during the discovery phase by my teammates, I created the flow of the entire app and fleshed out the user experience from start to finish (click here for app map).
Throughout the process, I worked closely with the developers and visual designers to ensure a seamless and beautiful user experience. The app was developed as a hybrid web app because it needed to be a cohesive experience across iOS and Android phones and tablets, as well as on a website. I frequently consulted with our developers to ensure that flows and wireframes I was creating were feasible given the technology and timeframe.
Sleep Data
The core of the app is ability to see data about sleep quality. The SleepIQ number and it’s corresponding visual was already an integral part of the brand, so it was the focal point of the sleep screen for adults. In order to make the kid’s sleep screen more friendly, the data was broken up in a simple bar chart, and the SleepIQ score was made less prominent.
Family Sleep
One of the largest parts of the redesign involved a new family area that allows parents to check on their entire family’s sleep. The SleepIQ score provides a quick snapshot of how well each person slept the night before. We also show a sleep data graph alongside the SleepIQ score so that they can see details about why someone slept well or not (this data is under “Details” on phone).
Activity Tracking & Trends
The original SleepIQ app offered activity tracking, but it was rarely used due to the fact that it was hidden and provided little benefit to the user. We saw an opportunity to simplify activity tracking and use it to create sleep trends in order to provide value. We created the Trends section that would correlate sleep quality with the activities or behaviors that the user had tagged over the previous 90 days. This feature allows for the user to see how the things they do during the day affect their sleep, and work on cutting out behaviors that negatively impact their sleep. I also saw this feature eventually expanding to offer even more personalized data and insights to assist users in getting better sleep.
Kids’ Sections
We created a number of special app sections specifically for kids to create a unique and more fun experience for them. Sleep Goals allows them to set goals such as getting to bed on time and then track their progress towards the goals along with their parents. In Bedtime Routine, parents can set up a customized bedtime routine and use a countdown and checklist each night to make bedtime fun. The Monster Detector is a playful feature that lets kids scan their room for monsters using the phone camera and then get rid of any monsters they find before going to bed.